swap.  style.  repeat.

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    find people who wear what you do

    We make it easy for you to find the clothes you like. How? By creating communities of people who share the same favourite brands and wear the same sized clothes. Even better, there's no need to buy anything - just swap!Remember: the better you shop, the better you can swap!

    a new way to shop fashion

    We present your potential clothing matches in a swipe format - swipe left to skip, right to favourite, or go straight ahead and make a swap offer! Like window shopping... but on your phone.You can even shop through your peers' favourites for inspiration and be the first to know when your peers upload new items.See a full list of features here.

    swap with confidence

    Don't lose out! Receive up to the value of your item back for any loss through Swap Protection.The Swap Protection fee will cover for any other potential loss or damage during the swap. Learn more on what the Swap Protection fee covers.

    features

    Whether you’re new to swapping or a seasoned pro, Swoopd offers a range of features designed to enhance your online fashion swapping experience. From listing your items and discovering new styles to securing your swaps and connecting with like-minded fashion enthusiasts, Swoopd makes it easy, fun, and safe to refresh your wardrobe sustainably.swap. style. repeat.—discover everything Swoopd has to offer!

    unlimited item listings

    List as many items as you like for swapping, with no caps on the number of active listings.

    1-for-1 item swaps

    Swap your items one-for-one with other users, no need for cash transactions.

    swap protection

    Ensure your swaps are secure with our Swap Protection Fee, protecting both parties from loss.

    user ratings & reviews

    Rate and review other users after a swap to build trust within the community.

    communities

    Join style-based communities to find swaps that match your fashion preferences.

    in-app messaging

    Communicate directly with other users to negotiate swaps and ask questions.

    shipping integration

    Seamless integration with multiple couriers, allowing for easy shipping label generation.

    alerts

    Receive notifications when someone is interested in swapping with you or when your peers list a new item.

    privacy policy

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    terms of service

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    Home

    Welcome to the Swoopd Help Centre!Choose from the list to find a solution to your query.If you can't find a solution, please contact [email protected].Please note: Swoopd is a new app, and these help guides aim to provide the most helpful and up-to-date information as possible. We are constantly adding more guides to further help the Swoopd community.

    Swapping

    Getting Started with Swapping

    What is Swapping on Swoopd?
    Briefly explain what swapping entails and how it differs from traditional buying and selling.    How to List Your Items
    Step-by-step instructions on how to upload and list items for swapping, including tips for photos, descriptions, and setting item values.

    Finding Items to Swap

    Browsing and Searching
    Guide users on how to navigate the platform to find items they want, including filters, search functions, and recommendations.    Joining Communities
    Explain how to join size and style-specific communities to connect with users who have similar tastes.    Following Users
    Describe the feature that allows users to follow others with wardrobes they’re interested in.

    Making a Swap Offer

    How to Make a Swap Offer
    Instructions on how to initiate a swap, including selecting the item(s) you want and offering your item(s) in exchange.    Negotiating Swaps
    Tips for users on negotiating swaps, such as offering multiple items, adjusting item values, or adding a Swap Protection Fee.

    Swap Confirmation Process

    Accepting or Declining Offers
    Guide on how to review, accept, or decline swap offers from other users.    Swap Summary and Payment
    Walkthrough of the swap summary page, how the Swap Protection Fee is calculated, and how payment is handled.    Swap Agreement
    Explanation of the agreement step, including what users are committing to when they accept a swap.

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    Swap Protection fee on Swoopd

    Our goal is to provide swappers with a secure swapping experience by applying a Swap Protection fee. The amount of fee depends on the value of your item being swapped.For orders (including bundles) priced less than £500, the formula is:
    A fixed amount: a range of £0.7 to £1.4 and;
    A variable amount: a range of 5% to 11% of the value of your item, regardless of postage costs    For orders (including bundles) priced £500 or more, the formula is:3% of the item's price (including the value-added tax (VAT) applied to the item’s price)You will see the total Swap Protection fee amount, calculated to the final price of your item at the summary page.Learn more about the benefits that you get from our Swap Protection policy.

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